Student Success Tutors

Full-time Monday to Friday
On-site
Posted on: February 27, 2024

The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instil confidence in their studies at Elizabeth School of London. The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success. They will liaise between students, ESL lecturers, and other team members. The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions. The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances. If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed. The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintained.

Leeds, Leicester, Birmingham and Northampton
£28K to £30K per annum, depending on qualifications and experience
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Duties and Responsibilities

  • Provide guidance to students regarding the support available to them when required
  • Support students in building relationships with other students and staff members, fostering a sense of belonging to the school's community
  • Provide essential academic support to students, both inside and outside the classroom
  • Help students to find appropriate learning resources
  • Monitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potential risk
  • Ensure the students are engaged and continuing their studies by overcoming any barriers
  • Work closely with the registry support and student support team to develop a multidimensional support system for the students
  • Work with the academic team to contact all students who have not submitted assessments and refer them to the retention team if applicable
  • Take responsibility for administrative duties such as personal tutoring, examinations and assessments
  • Be proactive in identifying any escalating areas of risk to the student experience or institutional reputation
  • Actively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey at ESL
  • To support all learners to ensure retention, attainment, achievement and progression targets
  • Providing support to students and refer to Student Services or Additional Support for specialist help and advice if required
  • Dealing with student misconduct or academic neglect in liaison with the exam department
  • To abide by ESL policies and procedures
  • Analysing the progress of the submissions, late submissions and resubmissions development required in the job role
  • Working effectively with students both one-to-one and in groups Maintaining appropriate relationships and professional boundaries with students and SSTs Ability to work on own initiative
  • Contributing to the provision of a welcoming and supportive environment for students Contributing to the team and respecting other members of the team as individuals Responding to all enquiries when needed via email/over the phone, or face-to-face. Helping students to find learning-appropriate resources
  • Ensure the students are engaging and working with the academic team too

About You

  • Arrange to provide contact details to the student during registration
  • Actively participate in face-to-face or online induction activities
  • Retain records of meetings or other means of contact with the student following Data Protection legislation and University guidelines
  • Arrange to meet or have contact with their tutee at least once per semester
  • Be familiar with the services available within and outside ESL (eg, Student Support, Library)
  • Direct students to appropriate academic colleagues when additional program support is needed
  • Monitor the student's progress and direct them to appropriate individual support if their progress is unsatisfactory
  • Respect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others
  • (in certain exceptional circumstances, disclosure may have to take place against your wishes to avoid significant risk)
  • Direct the student to appropriate support for the development of study skills
  • Respect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their progress
  • Act as an advocate for the student where appropriate and contribute to requests for references

Benefits:

  • Attractive Salary
  • Annual leave (5.6 weeks)
  • including bank holidays
  • Workplace pension scheme (NEST)
  • Statutory sick pay
  • Statutory maternity/paternity pay Career development opportunities Training and self-development. Private Health Insurance with BUPA