ACADEMIC STANDARDS AND STUDENT CASEWORK OFFICER
Full-time Monday to Friday
On-site
Posted on: February 6, 2024
Providing clear, tactful, and professional communication for staff and students involved in the appeals processes. Supporting in investigation and bringing cases to resolution in line with the university’s regulations and processes. Proactively contributing to the student experience monitoring data and reporting trends in student casework. Providing advice, guidance, and training to stakeholders, promoting best practice when handling appeals, complaints, and conduct matters. Preparing investigatory reports, and assessing detailed information and evidence. Engaging with various stakeholders on continual improvement to procedures and policies in the core areas of: - Student Complaints - Student Discipline / Conduct - Academic Misconduct
Canary Wharf London
£28K to £35K (depending on qualification and experience)
Duties and Responsibilities
- Student Complaints Management:
- Receive and investigate student complaints promptly and impartially
- Liaise with relevant stakeholders to address complaints effectively and ensure timely resolution
- Maintain accurate records of complaints and their resolutions
- Student Discipline/Conduct:
- Implement and enforce disciplinary procedures under school policies and regulations
- Conduct investigations into alleged breaches of conduct and ensure fair outcomes
- Provide guidance and support to students on behavioural expectations and consequences
- Academic Misconduct Oversight:
- Monitor and address instances of academic misconduct, such as plagiarism or cheating
- Collaborate with the Assessment Team to investigate and address academic integrity issues
- Recommend appropriate sanctions for confirmed cases of misconduct
- Academic Appeals Management:
- Facilitate the academic appeals process, ensuring compliance with established procedures
- Serve as a point of contact for students seeking to appeal academic decisions
- Coordinate with relevant departments to review appeals and provide recommendations for resolution
- Provide reports to academic committees and boards related to student casework
- Ensuring strict adherence to the Academic Integrity Policy and proactively suggesting strategic and operational improvements
About You
- Bachelor's degree in a relevant field
- Demonstrated understanding of student affairs and academic administration
- Effective communication skills, both verbal and written
- Proficiency in Microsoft Office suite and relevant database management software
- Confident IT proficiency, including using Excel and mail merging
- Experience in leading complex investigations, conducting interviews, analysing information, and preparing reports, transferable experience will be considered from other areas of higher education
- Experience managing a varied caseload and independently prioritising tasks
- Strong knowledge and understanding of safeguarding, GDPR and data protection standards
- Previous experience in line managing, or mentoring and training new team members, if you have not directly line managed previously
Desirable Requirements
- Previous experience in a similar role within an educational institution
- Strong interpersonal and conflict resolution skills
- Excellent organizational abilities and attention to detail
- Knowledge of relevant legal and regulatory frameworks
- Ability to maintain confidentiality and handle sensitive information with discretion
Benefits:
- Attractive Salary
- Annual leave (5.6 weeks) including bank holidays
- Workplace pension scheme (NEST)
- Statutory sick pay
- Statutory maternity/paternity pay
- Career development opportunities
- Training and self-development. Private Health Insurance with BUPA
